GDOT COTS Software Engineer Specialist

2 months ago

Tate, United States CodeForce Full time

COTS Software Engineer Specialist for the commercial-off-the-shelf COTS Applications Operations team within the Georgia Department of Transportation (GDOT)

As a COTS Software Engineer Specialist for the commercial-off-the-shelf COTS Applications Operations team within the Georgia Department of Transportation, you will provide technical support, development, troubleshooting, and issue resolution with cots applications primarily developed on the .NET framework and Java. You will work closely with clients, end-users, Product Software Engineer Specialist members, and product support vendors to ensure the successful delivery of high-quality support services. Functional areas with cots applications are all aspects of the business: contract management, invoice management, permit processes, emergency operations, and management, and others.

Key Responsibilities:
• Provide technical support and troubleshooting for COTS applications with technologies such as .NET and
Java
• Ability to build and run applications from source control repositories, understand technical documentation
provided by vendors, find the root cause of issues, and add to backlog Sprint list for release fixes.
• Assist in fixing bugs for release when assigned. Escalate bug issues that require additional resources and
major changes to the application to the team lead/supervisor and project manager. Document findings and the
root cause of the problem and meet with the assigned product vendor support to provide conclusions.
• Analysis of updates, business requirements, and enhancements between COTS applications with the
assistance of a Software Architect and Database Architect when assigned.
• Knowledge of SQL statements in SQL Server and Oracle to analyze issues reported in the application.
• Provide SQL statements for applications with backend support tickets and follow up database standards for
the approval cycle for the team lead, database team, and architects.
• Work with the assistance of architects and DevOps when assigned.
• Troubleshoot, document, and resolve cot software issues and bugs.
• Analyze, resolve, document, and track support tickets and issues in a ticketing system, add comments, and
communicate with the users on the resolution completion.
• Required skills to work with vendor support teams for additional assistance or during the deployment.
• Communicate effectively with clients and stakeholders regarding technical issues and solutions.
• Perform routing validations and monitoring of cot applications.
• Assist with System Operations Team in deployments.
• Participate in database, software, infrastructure upgrade analysis, validation, and deployments.
• Participate in server upgrades for Business Continuity and Disaster Recovery (BCDR) in the organization's
private cloud infrastructure using the VMWare vSphere Metro Stretched Cluster (MSC).
• Follow the Information Technology Service Management (ITSM) processes used within the organization
(Incident > Problem > Change) in ServiceNow (Ticking system).

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology, or a related field
• 5+ years of experience in development, software support, or related role
• Strong knowledge of the .NET framework and related technologies
• Experience with Oracle and SQL Server databases to perform queries
• Excellent problem-solving skills and attention to detail
• Strong communication skills and ability to work collaboratively with clients and team members
• Experience writing knowledge base articles to support custom applications
• Developed applications in .NET technologies with Kendo UI Telerik, Web API, REST API, JSON, SQL DB,
Oracle database, XML, and HTML5
• Experience with ServiceNow ITSM system is preferred

Required/Desired Skills

SkillRequired /DesiredAmountof ExperienceExperience in providing Level 1 and 2 Technical production support and operationsRequired4YearsExperience with the design, development, and testing of Enterprise IT Software Applications and SystemsRequired3YearsExperience in upgrading, deploying, and support of Enterprise IT Software Applications and SystemsRequired3YearsExperience working with complex enterprise applications, mainly in Microsoft TechnologyRequired2YearsExperience in integration of Custom Built, COTS, or Third-Party software systems with other enterprise systems using APIS and toolkitsHighly desired2YearsExperience creating technical support documents and guidesHighly desired2YearsExperience with interaction with Business Stakeholders and UsersNice to have3YearsPast project history and client referencesNice to have2Years
Questions

No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2Please list the candidate's email address.Question3Candidate must be paid AT LEAST $43.00 if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed $58.06. Do you accept this requirement?Question4The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement?Question7This position is 100% remote. Question8GDOT will not be providing any raises within the first 1 year. After that point, the rate increase will be based on performance and budget dependent.Question9 Preference will be given for candidates who are US Citizen, Permanent Residence Card (aka "Green Card") or have Employment Authorization Document (EAD)

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