Technical Software Specialist
2 weeks ago
Della Infotech is seeking a highly skilled Technical Software Specialist to join our Custom Applications Operations team. This role requires a strong background in software development, troubleshooting, and issue resolution for custom software applications primarily developed on the .NET framework.
As a Technical Software Specialist, you will provide technical support, troubleshooting, and issue resolution for custom software applications. You will work closely with clients, end-users, and Support Specialists members to ensure the successful delivery of high-quality support services. Your primary responsibilities will include:
Key Responsibilities- Providing technical support and troubleshooting for .NET in-house custom applications using Visual Studio (including VS2010, VS2013, VS2017, VS2019, and VS2022).
- Building and running applications from source control repositories, understanding technical documentation provided by developers, finding the root cause of issues, and adding to backlog Sprint list for release fixes.
- Assisting in fixing bugs for release when assigned, escalating bug issues that require additional resources and major changes to the application to the team lead/supervisor.
- Documenting findings and the root cause of the problem and meeting with the assigned developer to provide conclusions.
- Working on POC research with the assistance of a Software Architect and Database Architect.
- Running SQL statements in SQL Server and Oracle to analyze issues reported in the application.
- Creating SQL statements for applications with backend support tickets and following up database standards for the approval cycle for the team lead, database team, and architects.
- Working with the assistance of architects and DevOps when assigned.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with 5+ years of experience in development, software support, or a related role. Strong knowledge of the .NET framework and related technologies is required, along with experience with Oracle and SQL Server databases to perform queries.
Required Skills and Qualifications- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in development, software support, or a related role.
- Strong knowledge of the .NET framework and related technologies.
- Experience with Oracle and SQL Server databases to perform queries.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and ability to work collaboratively with clients and team members.
- Experience writing knowledge base articles to support custom applications.
We offer a competitive salary, excellent benefits, and opportunities for growth and professional development. If you are a motivated and experienced software specialist looking for a new challenge, please submit your application.
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