Technical Software Specialist

2 weeks ago


Tate, United States Della Infotech Full time

Della Infotech is seeking a highly skilled Technical Software Specialist to join our Custom Applications Operations team. This role requires a strong background in software development, troubleshooting, and issue resolution for custom software applications primarily developed on the .NET framework.

As a Technical Software Specialist, you will provide technical support, troubleshooting, and issue resolution for custom software applications. You will work closely with clients, end-users, and Support Specialists members to ensure the successful delivery of high-quality support services. Your primary responsibilities will include:

Key Responsibilities
  • Providing technical support and troubleshooting for .NET in-house custom applications using Visual Studio (including VS2010, VS2013, VS2017, VS2019, and VS2022).
  • Building and running applications from source control repositories, understanding technical documentation provided by developers, finding the root cause of issues, and adding to backlog Sprint list for release fixes.
  • Assisting in fixing bugs for release when assigned, escalating bug issues that require additional resources and major changes to the application to the team lead/supervisor.
  • Documenting findings and the root cause of the problem and meeting with the assigned developer to provide conclusions.
  • Working on POC research with the assistance of a Software Architect and Database Architect.
  • Running SQL statements in SQL Server and Oracle to analyze issues reported in the application.
  • Creating SQL statements for applications with backend support tickets and following up database standards for the approval cycle for the team lead, database team, and architects.
  • Working with the assistance of architects and DevOps when assigned.

The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with 5+ years of experience in development, software support, or a related role. Strong knowledge of the .NET framework and related technologies is required, along with experience with Oracle and SQL Server databases to perform queries.

Required Skills and Qualifications
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in development, software support, or a related role.
  • Strong knowledge of the .NET framework and related technologies.
  • Experience with Oracle and SQL Server databases to perform queries.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication skills and ability to work collaboratively with clients and team members.
  • Experience writing knowledge base articles to support custom applications.
Estimated Salary: $80,000 - $120,000 per year

We offer a competitive salary, excellent benefits, and opportunities for growth and professional development. If you are a motivated and experienced software specialist looking for a new challenge, please submit your application.



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