IT Infrastructure Support Specialist 3
24 hours ago
This position is an IT support role that involves maintaining critical infrastructure and providing technical assistance for DDS systems. Responsibilities include troubleshooting user problems, managing asset inventory, and collaborating with vendors to resolve issues.
Specific duties include troubleshooting PC, laptop, and network printers, as well as submitting trouble tickets through the GETS Remedy system. The role requires approximately 70% travel and involves working with other IT functional groups to carry out tasks. The position also involves researching and investigating new technology projects and monitoring Service Now ticket queue.
The ideal candidate will have 2-4 years of experience supporting 250-500 users in a Windows 10 client and Windows Server environment. They will also have knowledge of basic network troubleshooting, computer and network hardware, operating systems, application software, and network infrastructure.
Additional requirements include knowledge of Microsoft Windows Active Directory, CIDR, IP address classes, and subnetting. The candidate should also have experience providing technical support for network printers, projectors, and A/V systems, as well as the ability to work independently and with vendors as needed.
Estimated salary: $80,000 - $110,000 per year based on location and experience. We offer competitive compensation and a comprehensive benefits package.
We are looking for a skilled IT professional who can effectively prioritize and execute tasks while under pressure. The ideal candidate will be a good fit for our IT team and will demonstrate excellent listening, interpersonal, written, and oral communication skills.
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