GA DDS IT Support Specialist 3

Under direct supervision, provides management information system user support on a continuing basis either by phone or site visit. Troubleshoots end-user problems.

*Must Be Local to Metro Atlanta*
**Professional certification (e.g., A+, Network+, Cloud+ or equivalent) MUST UPLOAD CERTIFICATION***

*Please do NOT submit candidates previously submitted to #703546

Duties and Responsibilities:

This position is looking for an IT Support Specialist 3 who will maintain critical infrastructure and provide support for additional DDS systems (e.g., Nemo Q/GALA, VRT cameras, Google Chromebox, A/V, mobile systems). Experience providing support to triage production incidents and engage with respective partners to restore services and post incident review to prevent future occurrences. This position will require an individual who is willing to continuously learn and remain current and knowledgeable about other emerging technologies as well.

Specific Duties Include:

? Troubleshoot and support PC, laptop (Win 10/11), scanners and local and network printers, google print, chrome boxes and other field system support.
? Troubleshoot basic network connectivity issues, using commands such as ping, ip config, etc. Use network tools to analyze data, recognize problems and draw logical conclusions.
? Use network test equipment such as cable testers to isolate and solve problems with VLAN assignment, patch panels and wiring.
? Submit trouble tickets through GETS Remedy system and work closely with application and hardware vendors to troubleshoot and resolve issues.
? Manage asset inventory and submit equipment orders.
? Regularly travel to DDS statewide customer service centers, position requires up to 70% travel.
? Provide additional support to the facilities team for projects and tasks that occur within an assigned office/geographic area.
? Work with other IT functional groups as necessary to carry out tasks to accomplish strategic IT objectives.
? Researches and investigates new technology projects for PC networking, software and hardware products.
? Monitors Service Now ticket queue, responds to tickets in a timely manner and provides follow-up with end users.
? May act as an administrator or agency subject matter expert for lobby management software or other DDS applications.
? Ability to bend, climb, lift up to 40lbs, transport and assemble IT equipment.

Minimum Qualifications:

Bachelor's degree from an accredited college or university in a related field such as computer and information technology,
computer science, software engineering AND three years of related experience.
OR
Associate's/Vocational/Technical degree in a related field such as computer and information technology, computer science,
software engineering from an accredited college or university AND five years of related experience.
OR
One year of experience at the lower-level IT Support Specialist 2 or position equivalent.
Note: An equivalent combination of education and job specific experience that provided the knowledge, experience and
competencies required to successfully perform the job at the level listed may be substituted on a year-over-year basis.

Competencies Needed

? 2-4 years government or corporate IT experience supporting 250-500 users in a Windows 10 client and Windows Server environment.
? At least (3) years demonstrated knowledge of basic network troubleshooting.
? Knowledge of computer and network hardware, operating systems, application software and network infrastructure.
? Knowledge of Microsoft Windows Active Directory - Domain Name Service and Dynamic Host Configuration Protocol.
? Knowledge of the tools and techniques used in the diagnosis and resolution of computer software and hardware operating problems.
? Knowledge of Microsoft Active Directory local and group policy.
? Knowledge of CIDR (Classless Inter-Domain Routing), IP address classes and subnetting.
? Experience providing technical support for network printers, projectors and A/V systems.

Personal Attributes

? May be required to work after hours, on the weekends and on-call as needed.
? Must be a good fit for our IT team and demonstrate the ability to work in a team environment.
? Demonstrates ability to analyze and resolve hardware/software problems which have not been experience previously.
? Must have the ability to work independently & with vendors as needed.
? Ability to teach others and work with users that might not be technically as savvy as others.
? Must be able to adapt to changing technical environment and variable workloads.
? Must have a clean driving record and pass a drug test.
? Ability to exercise independent judgment and act on it.
? Excellent listening, interpersonal, written and oral communication skills.
? Logical and efficient, with keen attention to detail.
? Ability to effectively prioritize and execute tasks while under pressure.
? Committed to providing quality customer service.

Preferred Qualifications
? Professional certification (e.g. A+, Network+ Required)

Required/Desired Skills

SkillRequired /DesiredAmountof ExperienceBachelor's degree from an accredited college or university in a related field such as computer and information technology, computer science, software Required0Knowledge of basic network troubleshooting.Required3YearsKnowledge of Microsoft Windows Active Directory - Domain Name Service and Dynamic Host Configuration Protocol.Required2YearsExperience with installation, maintenance, and troubleshooting of desktop computer hardware, operating systems, and application softwareRequired2YearsKnowledge of Microsoft Active Directory local and group policy.Required2YearsProfessional certification (e.g. A+, Network+, Cloud+ or equivalent) MUST UPLOAD CERTIFICATIONRequired0Knowledge of CIDR (Classless Inter-Domain Routing), IP address classes and subnetting. Required2YearsGovernment or corporate IT experience supporting 250-500 users in a Windows 10 client and Windows Server environment. Required2Years
Questions

No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?Question2Please list candidate's email address.Question3Candidate must be paid AT LEAST $$.$$ if selected for engagement. Candidate can be paid more; however, the SRP rate cannot exceed $$.$$. Do you accept this requirement?Question4The maximum mark-up for this engagement's SRP rate is 35%. To be competitive on pricing, a mark-up below the 35% threshold is suggested. Do you agree to propose a mark-up at or below 35%?Question5This assignment is contingent upon customer renewal and availability of adequate funding. Do you accept this requirement?Question6The selected candidate will be expected to start their engagement no later than 2 weeks (10 business days) from the client's selection date. Do you accept this requirement?Question7Onsite Required: Due to the essential nature of the work to be performed, this position REQUIRES the selected candidate to work ONSITE for the duration of the assignment. Candidates will not be permitted to work remotely. Do you accept this requirement?