Customer Service Ambassador

1 week ago


Meridian, Idaho, United States Resilient Enterprises, Inc. Full time
{"title": "Customer Service Representative", "description": "Role Overview

At Resilient Enterprises, Inc., we're seeking a skilled Customer Service Representative to deliver exceptional customer experiences. As a key member of our team, you'll be responsible for fostering positive relationships with our customers and donors, providing education on our non-profit partners, and promoting brand awareness initiatives.

Key Responsibilities
  • Engage with customers to understand their values and needs, providing personalized support and solutions.
  • Maintain a deep understanding of our client's products or services to provide accurate information to customers.
  • Adhere to company policies, procedures, and ethical standards.
  • Stay up-to-date with product knowledge, customer service techniques, and company policies through training and self-improvement.
  • Maintain detailed records of customer interactions through our key performance indicators.
Requirements
  • High school diploma or equivalent.
  • Previous customer service or related experience preferred, but not required.
  • Proven interpersonal skills.
  • Ability to remain patient and composed, even in challenging customer situations.
  • Flexibility to adapt to changing customer needs and departmental requirements.
  • Effective time management and organizational skills to handle multiple customer inquiries efficiently.
  • Adherence to company policies, industry regulations, and ethical standards.
  • A track record of punctuality and reliability in meeting work schedules.
  • Ability to meet or exceed company's performance metrics.
What We're Looking For
  • Empathy, patience, and consistency in managing diverse customer demographics.
  • Adaptability in handling challenges and surprises with a sense of humor.
  • Clear communication skills to convey messages effectively and ensure customer satisfaction.
", "lang_code": "en-US"}

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