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Customer Service Representative

2 months ago

Meridian, Idaho, United States Western States CAT Full time
{"title": "Customer Communication Associate", "description": "Job Summary

We are seeking a highly skilled Customer Communication Associate to join our team at Western States CAT. As a key member of our customer service team, you will be responsible for providing world-class customer communication by acting as the first point of contact for internal and external customers.

Key Responsibilities
  • Provide exceptional customer service by answering incoming calls, determining the nature of the inquiry, and providing information about products and services as appropriate.
  • Operate a multi-line telecommunications system and answer calls in a timely and professional manner.
  • Escalate non-standard or difficult calls to the Customer Communication Supervisor as needed.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Meet or exceed customer care and quality standards.
Requirements
  • High school diploma or General Education Degree (GED) required.
  • Minimum six months equivalent experience using a multi-line telecommunication system to provide world-class customer service to external and internal customers preferred.
  • Ability to communicate (speak, read, comprehend, write) in English.
What We Offer

Western States CAT is an equal opportunity employer and offers a competitive salary and benefits package.

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