Project Coordinator

1 week ago

Englewood, Colorado, United States Microsel Of Colorado Llc Full time
Project Specialist Job Description

We are seeking a highly skilled Project Specialist to join our team at TrinWare. As a Project Specialist, you will be responsible for delivering exceptional client experiences through the successful deployment and implementation of client projects.

Key Responsibilities:

  • Own client projects, participating in project meetings (pre and post).
  • Provide project updates during the weekly Bi-weekly tech meetings.
  • Project reporting (customer and internal).
  • Scope management (commercial and technical).
  • Work daily in ConnectWise, ITGlue and other MSP software toolsets to ensure client data is current and in a constant updated state and in proper order.
  • Tenaciously track down missing configuration data and update data accordingly.
  • Overall delivery accountability for all projects within an assigned portfolio.
  • Facilitate the definition of project scope, goals and deliverables.
  • Work Closely with the Project Manager and/or Dispatcher to ensure proper resource scheduling.
  • Reviewing Project Templates (ConnectWise Manage) and apply appropriate templates for Projects.
  • Willingness to learn continuously and escalate issues when appropriate.
  • Insure TrinWare SLAs are being met for assigned tasks.
  • Willingness to engage Subject Matter Experts, Engineers, and Technicians to ensure project goals and timelines are met.
  • Provide great documentation of work performed in our PSA tools (e.g. ConnectWise).
  • A willingness to read the manual twice, follow every detail to meet the highest standards of work.
  • Be a proactive problem solver, yet able to recognize the appropriate level of perfection.
  • Be a leader, a collaborator and laborer as the situation dictates.
  • Fully understand TrinWare's service agreements to provide appropriate IT services.
  • Actively demonstrate and cultivate TrinWare's Core Values in both internal and external situations.

Requirements:

  • REQUIRED: 1+ years' client-facing IT service desk experience preferably in a managed services or multi-tenant support company.
  • Interpersonal skills: such as telephony skills, communication skills, active listening and White-Glove customer-care.
  • Experience with ConnectWise Manage, CWRMM, ConnectSecure, ITGlue, and other specialized Managed Services software packages, as required.
  • The ability to Write, Read and Follow Scopes of Work and Standard Operating Procedures.
  • Experience in M365 and Google Workspace migrations.
  • Experience with email backups, archiving and spam filtering.
  • Microsoft Azure, Microsoft Teams administration, Cloud Services experience.
  • Acronis and Barracuda Back-up, experience.
  • Mature understanding of Cyber Security principles.
  • Ability to create and document SOPs as needed.
  • Ability to multi-task and adapt to changes quickly.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Professional written and verbal communication and interpersonal skills including active listening, demonstrating empathy, patience, and a positive attitude.
  • Willingness to learn continuously and escalate issues when appropriate.

Benefits:

  • Company sponsored Medical, Dental, Vision.
  • Life, Short- and Long-term disability.
  • 401K with matching.
  • Paid holidays, vacation and sick leave.
  • Employee discount, referral and assistance programs.

TrinWare's Core Values:

TrinWare's culture is a combination of high professional standards and a tight-knit team atmosphere. These Core Values are the driving force behind the who, what and why of our mission. We believe that these values will serve as a compass to lead us to our goal: being recognized as one of technology's great service providers.

GOALS:

  • Growth.
  • Optimism.
  • Accountability.
  • Leadership.
  • Service Clients.

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