Sales Associate Irvine
3 weeks ago
Job Summary: We are seeking a highly motivated and customer-focused Sales Associate to join our team at Mathis Home in Irvine. As a Sales Associate, you will be responsible for providing exceptional customer service, promoting and selling merchandise, and maintaining a friendly and professional environment.
Key Responsibilities:
- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Promote and sell merchandise displayed on the showroom floor, working directly with internal and external customers.
- Follow up with customer orders and inquiries, ensuring timely and accurate completion of sales transactions.
- Assist with any problems associated with merchandise, working in conjunction with customer service and warehouse operations.
- Work on an organizational level with other departments to ensure customer needs are met.
- Ask customers questions about products, prices, availability, and product uses to better understand their needs.
- Explain features of products in a manner that customers will understand, highlighting benefits based on their needs.
- Prepare sales tickets for orders obtained, assisting customers in making product selections based on their specifications.
- Recommend, select, and help locate or obtain merchandise based on customer needs.
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Stay educated on new products, policies, and advertisements the store is running.
- Knowledge of methods for showing, promoting, and selling products.
- May perform house calls, driving to a customer's home to help design a catalog of products for a customer to review for purchase to fit their home décor.
- Use excellent customer relations, following up with customers by email and phone.
Requirements:
- Ability to lift merchandise of 10lbs.
- Must be able to walk or stand for long periods of time.
- Must be able to listen and respond to customer's needs.
- Ability to communicate effectively with team members.
- Sales experience preferred, not required.
- Positive attitude when working with internal and external customers.
- Knowledge of employment and safety procedures.
- Must be at least 21 years of age with a valid Driver's license with no more than 2 traffic violations or 1 chargeable accident within the past three years (if driving to customers homes).
Work Environment: Indoor climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
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