Contact Center Representative
3 days ago
At MCI Careers, we are seeking a highly motivated and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.
Key Responsibilities:- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers, and upsell/cross-sell opportunities
- Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
- Meet or exceed performance metrics, including first call resolution, customer satisfaction, and sales targets
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Excellent communication, problem-solving, and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
- Basic knowledge of Microsoft Office Suite and customer relationship management software
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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