Customer Service Representative
3 weeks ago
Job Summary:
We are seeking a highly motivated and customer-focused Contact Center Representative to join our team. As a Contact Center Representative, you will be responsible for providing exceptional customer service and support to our clients through inbound and outbound calls, emails, and chats.
Key Responsibilities:
- Handle inbound and outbound customer contacts in a professional and courteous manner
- Provide accurate and timely solutions to customer inquiries and issues
- Upsell and cross-sell products and services to customers
- Document and process customer interactions in our CRM system
- Collaborate with internal teams to resolve customer issues and improve customer satisfaction
Requirements:
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and meet productivity standards
- Basic knowledge of Microsoft Office Suite and CRM systems
- Ability to type 20+ words per minute
Preferred Qualifications:
- 1+ year of customer service experience in a contact center environment
- State or Federal work experience
What We Offer:
- Competitive hourly rate
- Opportunities for advancement and professional growth
- Fun and dynamic work environment
- Comprehensive training and development programs
How to Apply:
Apply online through our website or email your resume and cover letter to [insert contact email]. We look forward to hearing from you
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