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Savannah Contact Center Specialist

2 months ago

Savannah, Georgia, United States Mass Markets Full time
Mass MarketsJob Summary

We are seeking a skilled Contact Center Representative to join our team at Mass Markets. As a key member of our customer service team, you will be responsible for handling inbound and outbound contacts in a professional and timely manner.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a courteous and efficient manner
  • Ensure first call resolution through effective problem-solving and communication
  • Research and gather information to resolve customer issues
  • Collaborate with other departments to resolve complex issues
  • Document customer interactions and process claims in our systems
  • Lead fact-finding discussions to determine the best options for customers
What We Offer

As a Contact Center Representative at Mass Markets, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are the same. You will be part of a team that is dedicated to providing exceptional customer service and ensuring customer satisfaction.

We offer a competitive compensation package, including benefits and opportunities for career growth and development.

Requirements

To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work in a team environment. You will also need to be proficient in using our systems and technology to resolve customer issues.

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

How to Apply

Please submit your application, including your resume and a cover letter, to [insert contact information].

We look forward to hearing from you