Blended Call Center Representative

4 weeks ago


Savannah, Georgia, United States MCI Careers Full time
Job Title: Blended Call Center Representative

We are seeking a highly motivated and customer-focused Blended Call Center Representative to join our team. As a Blended Call Center Representative, you will be responsible for handling inbound and outbound customer service and sales calls, providing exceptional service to our clients and their customers.

Key Responsibilities:
  • Handle inbound and outbound customer service and sales calls in a professional and courteous manner.
  • Provide accurate and timely information to customers, resolving their issues and meeting their needs.
  • Meet or exceed sales and service targets, consistently delivering high-quality results.
  • Work collaboratively with the sales and service teams to achieve business objectives.
  • Participate in ongoing training and development to improve skills and knowledge.
Requirements:
  • High school diploma or equivalent required.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Basic knowledge of Microsoft Office Suite and Windows operating system.
  • Ability to type 20+ words per minute.
Preferred Qualifications:
  • One year of experience in customer service, sales, or a related field.
  • State or Federal work experience.
What We Offer:
  • Competitive compensation and benefits package.
  • Opportunities for career growth and advancement.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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