Audio-Visual Support Specialist

3 weeks ago


West Haven, Connecticut, United States University of New Haven Full time
Job Title: Audio-Visual Support Specialist

At the University of New Haven, we are seeking a highly skilled Audio-Visual Support Specialist to join our team. As a key member of our support staff, you will be responsible for delivering comprehensive audio-visual support for university faculty, staff, students, and special events.

Key Responsibilities:
  • Provide expert guidance and support for faculty, students, and staff in utilizing audio-visual technology effectively.
  • Fulfill service requests for A/V support in classrooms and at events.
  • Set up, operate, and troubleshoot A/V equipment, including projectors, monitors, computers, audio recorders, mixers, amplifiers, document cameras, microphones, projection screens, control systems, and video/audio switchers.
  • Deliver daily A/V support for events and smart classroom technology.
  • Track and manage service requests and support using a helpdesk system.
  • Maintain inventory of loaner and spare equipment for events and classrooms.
  • Conduct regular preventive maintenance on A/V equipment and smart classrooms.
  • Perform component-level replacements as needed.

Qualifications:
  • A minimum of 4 years of experience in audio/visual technology or media event support, or a bachelor's degree in a related field, or relevant technical certification.
  • Proficient in supporting both integrated and portable A/V equipment.
  • Skilled in troubleshooting and repairing A/V equipment.
  • Proficiency with Mac and PC platforms, including PowerPoint and Office applications.
  • Understanding of sound systems and video distribution.
  • CTS Certification preferred.
  • Experience with Crestron, Extron, and Biamp systems is a plus.
  • Highly organized, reliable, and capable of working effectively within a team.
  • Knowledgeable about audio-visual systems, presentation software, and streaming media applications.
  • Ability to manage student staff and scheduling.
  • Occasional night and weekend work required.
  • Capable of lifting up to 50 lbs. and working at heights up to 10 ft.


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