Order Administration Specialist

4 weeks ago


San Diego, California, United States Revvity Full time
About the Role

Revvity is seeking a motivated and detail-oriented Order Administration Specialist to join our Customer Care team. In this role, you will be responsible for ensuring timely and accurate data entry of customer orders into our Enterprise Resource Planning (ERP) system.

Key Responsibilities:
  • Enter and accurately process high-volume daily orders (150-200 daily)
  • Initiate customer contact via phone and/or email communication to verify order information
  • Provide exceptional service to inbound customers over the phone and via email to place new orders and provide availability and delivery information
  • Consistently meet or exceed productivity and quality expectations to support legendary service targets and surpass customer satisfaction

Requirements:
  • 2-3 years of applicable Customer Service experience
  • 1+ years of experience entering high volumes of data or orders (150-200 daily)
  • Proven track record of de-escalating customer issues with sympathy and empathy

Preferred Qualifications:
  • Bachelor's Degree or equivalent combination of education and experience
  • Proficient knowledge of Enterprise Resources Planning (ERP) systems
  • Strong computer skills, minimum intermediate proficiency with MS Office programs

What We Offer:

We provide competitive and comprehensive benefits to our employees, including medical, dental, and vision insurance options, life and disability insurance, paid time-off, parental benefits, 401k with company match, and employee stock purchase plan. Learn more about Revvity's benefits by visiting our website.

Estimated Salary: $45,600 - $48,000 per year

About Us:

At Revvity, we pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our diverse team of 11,000+ colleagues from around the globe are vital to our success and the reason we're able to push boundaries in pursuit of better human health. Find out more about our company culture and values.

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