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Insurance Customer Service Representative

1 month ago

Renton, Washington, United States State Farm Insurance Full time
Job Title: Office Representative

At State Farm Insurance, we're seeking a highly skilled and customer-focused Office Representative to join our team.

Key Responsibilities:
  • Provide exceptional customer service by answering inquiries and resolving issues in a timely and professional manner.
  • Process insurance policy changes and updates, ensuring accuracy and efficiency.
  • Handle incoming and outgoing phone calls, responding to customer inquiries and resolving issues.
  • Maintain accurate and organized customer files, ensuring compliance with company policies and procedures.
  • Prepare and process insurance quotes and applications, working closely with team members to achieve office goals.
  • Promote and cross-sell insurance products and services, identifying opportunities to increase customer satisfaction and retention.
  • Assist with claims processing and follow-up, ensuring timely and accurate resolution of customer issues.
  • Maintain a professional and friendly demeanor at all times, adhering to company policies and procedures.
  • Stay updated on insurance industry trends and regulations, attending training sessions and meetings as required.
  • Contribute to a positive and collaborative work environment, fostering a culture of excellence and customer satisfaction.

We're looking for a motivated and detail-oriented individual who is passionate about delivering exceptional customer service and support. If you're a team player with excellent communication skills and a strong work ethic, we encourage you to apply for this exciting opportunity.