Member Services Coordinator
1 week ago
Location: Peoria, IL
Career Area: Business Operations
Job Function: Business Operations Management
Employment Type: Regular/Permanent
Position Type: Hourly
Requisition: WD
Position Summary:
The Member Services Coordinator is responsible for ensuring that the designated area is maintained in accordance with company policies and procedures. This includes effectively managing returns, organizing merchandise, and identifying shrinkage and damages.
Key Responsibilities:
- Deliver exceptional member service by overseeing exit areas, reviewing member receipts, and addressing member needs.
- Assist members with purchasing decisions and locating merchandise.
- Manage the self-checkout area, resolving member issues, promoting products and services, and guiding members in utilizing self-service technology.
- Process transactions, including payments, returns, refunds, and exchanges, in compliance with company policies.
- Secure and protect company assets by monitoring for potential criminal activity and executing emergency response procedures.
- Support the training of Member Frontline Service associates on company processes, new technologies, and program rollouts.
- Collaborate with managers and co-workers to complete work assignments and improve processes.
Benefits:
At Wal-Mart Stores, Inc., we offer competitive compensation along with performance-based bonuses and a comprehensive benefits package, including:
- Health benefits: medical, vision, and dental coverage.
- Financial benefits: 401(k), stock purchase options, and company-paid life insurance.
- Paid time off: PTO, parental leave, family care leave, bereavement, jury duty, and voting.
Additional benefits include short-term and long-term disability, company discounts, and educational assistance programs. Eligibility for certain benefits may depend on job classification and length of employment.
Compensation:
The hourly wage range for this position is $16.00 to $23.00, with potential additional compensation based on specific circumstances.
Minimum Qualifications:
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Preferred Qualifications:
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Customer Service experience and retail experience, including operating front-end equipment.
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