Client Services Coordinator

2 weeks ago


Peoria, Illinois, United States H&R Block Full time

Job Overview:

At H&R Block, we are dedicated to the principle of individuals assisting individuals. Our core mission is to provide support and instill confidence in our clients, team members, and communities everywhere. We value a connected culture that emphasizes diversity and inclusion, ensuring that everyone feels a sense of belonging.

We are committed to ongoing improvement and have embraced a long-term strategy known as Block Horizons 2025, aiming for ambitious goals, rapid transformation, and remarkable outcomes. This is an exciting period to be part of H&R Block.

A Day in the Life...

Helping others is at the heart of our operations, allowing you to witness the direct impact of your contributions. As you empower individuals to make informed decisions regarding their lives, careers, and finances, you will cultivate client relationships that strengthen over time.

As a seasonal Receptionist at H&R Block, your focus will be on delivering exceptional service to clients now and in the future.Preferred Qualifications:
  • High school diploma or equivalent
  • Experience in sales or marketing
Benefits of Employment:

At H&R Block, we prioritize and invest in our employees' overall well-being. Our benefits are designed to assist associates in planning for their unique health, wellness, and financial needs.
  • Medical coverage and well-being initiatives, including mental health support and coaching
  • 401k Retirement Savings Plan and Employee Stock Purchase Plan
  • Tax preparation benefit - eligible associates can receive tax preparation services at no cost
  • Additional perks such as flexible/remote work options, collaborative teams, and more
The Community You Will Be Part Of:

At H&R Block, we are committed to fostering a Connected Culture where trust, care, and collaboration define our work environment. We strive to create a setting where everyone feels safe to express their authentic selves and is embraced as part of a larger team.

You will be immersed in a remarkable workplace recognized globally on Best Companies lists, surrounded by colleagues dedicated to mutual growth and support.

H&R Block is an equal opportunity employer, celebrating diversity in the workplace regardless of gender, race, ethnicity, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you are looking to make a meaningful impact, H&R Block is the right place for you.Your Contributions:
  • Answer phone calls and warmly greet clients in a friendly and inviting manner
  • Match clients with the most suitable tax professional for their needs
  • Schedule client appointments according to their preferences
  • Ensure all client needs are met during service, whether in person, over the phone, or virtually
  • Maintain office cleanliness and organization in collaboration with team members
  • Perform other assigned duties as needed
Your Skills:
  • Experience in a fast-paced work environment
  • Prior experience in customer service
  • Ability to manage multiple tasks simultaneously
  • Strong organizational and time-management abilities
  • Proficient in computer use, including Microsoft Office


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