Desktop Support Specialist

2 days ago


Vernon, Texas, United States AA2IT Full time
Job Title: Desktop Support Technician

AA2IT is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for troubleshooting and resolving technical issues with Dell laptop/desktop PCs, providing excellent customer service to end-users, and updating management on the status of issues.

Key Responsibilities:
  • Troubleshoot and resolve technical issues with Dell laptop/desktop PCs
  • Provide exceptional customer service to end-users
  • Update management on the status of issues
  • Perform preventative maintenance on site
  • Provide warranty support for Dell products
Requirements:
  • Field Tech experience with client-facing and executive customer service
  • Troubleshooting and preventative maintenance experience
  • Warranty support experience for Dell products
  • Mac experience is a plus
Certification Requirements:
  • A+/nice to have Dell/Lenovo/Mac certification
Work Schedule:
  • Monday to Friday, 8am to 5pm
  • Overtime and on-call shifts may be required
Assignment Type:
  • Contract to Hire
Conversion Rate:
  • $22 per hour
Travel Requirements:
  • Yes, travel between multiple locations during the week
How Soon Will Candidate Review and Interviews Start?
  • ASAP


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