Customer Service Director

19 hours ago


Watkinsville, Georgia, United States All Ways Caring HomeCare Full time
Customer Service Manager

At All Ways Caring HomeCare, we are seeking a highly skilled and compassionate Customer Service Manager to join our team. As a key member of our management team, you will be responsible for ensuring the highest level of quality care and customer satisfaction for our valued clients.



Key Responsibilities

  • Oversee quality care and overall client satisfaction
  • Supervise and provide guidance to caregivers who provide direct care to clients
  • Manage employee scheduling, identify problem situations, and implement proactive solutions
  • Maintain strong and positive relationships with referral partners, payor sources, and clients
  • Ensure proper documentation and record-keeping
  • Conduct periodic home visits and safety checks


Requirements

  • Associate or bachelor's degree in business, nursing, social services, or related field of study preferred
  • Accountable, reliable, and ability to work independently with good judgment
  • Valid driver's license and auto insurance
  • Effective verbal and written communication
  • Excellent customer service skills


About Our Line of Business

All Ways Caring HomeCare delivers quality, compassionate, and highly individualized care and support that helps people in need of assistance stay at home - all while maximizing their dignity, privacy, and independence.



Benefits

  • Competitive pay with daily pay options available
  • Tuition reimbursement and campus partnerships
  • Retention and referral bonuses
  • Benefits, supplemental plans, EAP, and 401K participation
  • Career growth and development opportunities


Salary Range

USD $17.10/Hr. - USD $18.00/Hr.

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