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Customer Service Director
2 months ago
We are seeking a highly skilled and compassionate Customer Service Manager to join our team at All Ways Caring HomeCare. As a key member of our organization, you will be responsible for delivering exceptional client care, managing employee performance, and ensuring overall customer satisfaction.
Key Responsibilities- Client Care Management: Oversee the delivery of high-quality care services to our clients, ensuring their needs are met and exceeded.
- Employee Supervision: Supervise and guide our caregivers to provide exceptional care and support to our clients.
- Scheduling and Operations: Manage employee scheduling, identify areas for improvement, and implement proactive solutions to ensure seamless operations.
- Relationship Building: Foster strong relationships with referral partners, payor sources, and clients to ensure a high level of satisfaction and retention.
- Documentation and Record-Keeping: Maintain accurate and up-to-date records of client care and employee performance.
- Home Visits and Safety Checks: Conduct regular home visits and safety checks to ensure the well-being and safety of our clients.
- Education: Associate or bachelor's degree in business, nursing, social services, or a related field of study.
- Experience: Prior experience in scheduling, management, or supervisory roles, preferably in a healthcare or social services setting.
- Skills: Excellent communication, problem-solving, and customer service skills, with the ability to work independently and as part of a team.
All Ways Caring HomeCare is a leading provider of home care services, dedicated to delivering high-quality, compassionate care to individuals in need. Our mission is to empower our clients to live independently and with dignity, while providing support and resources to their families and caregivers.
