Customer Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused Customer Service Agent to join our team at Allegiant Air. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring their travel experience is smooth and enjoyable.
Key Responsibilities- Provide excellent customer service to all customers, including scheduled or charter services.
- Process tickets, check baggage, monitor carry-on baggage for size and quantity, and assign seats.
- Provide information on arrival and departure times, boarding procedures, carry-on regulations, and seat assignments.
- Handle denied boarding situations, solicit volunteers, re-accommodate customers, and provide hotel, meal, and taxi vouchers when appropriate.
- Ensure compliance with FAA, Allegiant Air, and airport regulations.
- Enforce safety/security measures and monitor sensitive safety zones.
- Assist customers with special needs, such as customers who need assistance in boarding.
- Complete required reports and meet arriving flights at baggage carousel to ensure proper handling of bags.
- Monitor baggage carousel for unclaimed baggage and store unclaimed bags in Baggage Service Office until claimed or turned over to System Baggage Services.
- Handle delayed baggage issues, ensuring a written report is completed and follows up with customers until the bag is located or the file is sent to Systems Baggage Services.
- Combination of education and experience will be considered.
- Must be authorized to work in the US as defined by the Immigration Act of 1986.
- Must pass a Criminal Background Check.
- Minimum one (1) year experience in customer service.
- Effective communication skills, both verbal and written.
- Ability to work efficiently under time constraints.
- Must be available to work flexible hours, including nights, weekends, holidays, and long hours during irregular operations.
- Must be well-groomed and adhere to the dress code policy.
- Must be at least 18 years of age and possess a valid driver's license.
- Able to attend required training.
- Strong computer skills and ability to use general office equipment.
- Ability to work in extreme weather conditions.
The physical demands and work environment described here are a representative of those that must be met by a Team Member to successfully perform the essential functions of the role.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
Airport Agent - While performing the duties of this job, the Team Member is regularly required to stand, sit, talk, hear, see, reach, stoop, kneel, climb, and use hands and fingers to operate various types of tools and equipment (i.e., hand trucks, carts, ramps, tugs, etc.). May be required to lift, push, pull, or carry up to 300 lbs. May be required to work various shifts/days in a 24-hour situation. Regular attendance is a requirement of the role. Exposure to heights, small spaces, extreme noise (i.e., airport with planes, vehicles, and other machinery), temperature, wind, and light fluctuations. Ability to work in a confined area as well as the ability to crawl in and out of small spaces for extended periods of time. Ability to wear personal protective gear. Some travel may be a requirement of the role.
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