Customer Service Liaison

5 hours ago


Clearwater FL USA, United States GFI Software Full time
Customer Service Representative Job Description

A customer service representative plays a vital role in ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.

Key Responsibilities:

  • Manage large volumes of customer interactions via phone, email, or chat
  • Offer troubleshooting assistance and provide accurate, valid, and complete information
  • Assist with customer orders, refunds, and license questions or problems
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Handle customer complaints, provide appropriate solutions, and alternatives within time limits
  • Follow communication procedures, guidelines, and policies

Requirements:

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Working knowledge of Windows operating systems
  • Ability to troubleshoot issues and work in a fast-paced environment
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

GFI Software is an equal opportunities employer.



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