Customer Service Liaison
5 hours ago
A customer service representative plays a vital role in ensuring excellent service standards, responding efficiently to customer inquiries, and maintaining high customer satisfaction.
Key Responsibilities:
- Manage large volumes of customer interactions via phone, email, or chat
- Offer troubleshooting assistance and provide accurate, valid, and complete information
- Assist with customer orders, refunds, and license questions or problems
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions, and alternatives within time limits
- Follow communication procedures, guidelines, and policies
Requirements:
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Working knowledge of Windows operating systems
- Ability to troubleshoot issues and work in a fast-paced environment
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school degree
GFI Software is an equal opportunities employer.
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