IT Support Specialist

2 weeks ago


Atlanta, Georgia, United States Generis Tek Inc Full time
Position Overview:
We are seeking a dedicated Desktop Support Technician to provide exceptional technical assistance to end-users. This role involves addressing hardware, software, and network-related challenges to ensure seamless operation and user satisfaction.

Key Responsibilities:
  • Respond to technical inquiries through various channels, delivering prompt and effective solutions.
  • Install, configure, and maintain desktop systems, laptops, printers, and peripheral devices.
  • Troubleshoot and resolve hardware and software issues, including operating systems and application software.
  • Conduct regular system updates and maintenance to optimize performance and security.
  • Assist users with account management, password resets, and software installations.
  • Document and manage support requests using a ticketing system.
  • Collaborate with IT team members to escalate complex issues and ensure efficient service delivery.
  • Provide training and support on software applications and best practices for security.
  • Participate in IT projects, including system upgrades and new technology implementations.
  • Maintain an inventory of IT equipment and assist with asset management.
  • Stay updated on the latest technology trends in end-user support.
  • Support colleagues through mentoring and training initiatives.
Qualifications:
  • Associate's Degree in Computer Science, Information Technology, or a related field is preferred.
  • 3-5 years of experience in desktop or technical support roles.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are advantageous.
Technical Proficiencies:
  • Proficient in Windows 10 and 11, as well as macOS.
  • Experience with Microsoft Office 365 Suite and common software applications.
  • Familiarity with Active Directory and network troubleshooting.
  • Knowledge of hardware components and troubleshooting techniques.
  • Strong troubleshooting skills for both standalone and networked printers.
Soft Skills:
  • Excellent communication and interpersonal abilities.
  • Strong problem-solving skills and attention to detail.
  • Ability to work effectively both independently and collaboratively.
  • Exceptional customer service orientation and a positive demeanor.
  • Capability to manage multiple urgent issues simultaneously.
Working Conditions:
  • May require occasional after-hours support or on-call duties.
  • Ability to lift and move computer equipment as necessary.
About Generis Tek: Generis Tek is a specialized IT and professional staffing firm dedicated to providing both contingent labor and permanent placement services to a diverse range of clients. Our focus is on delivering long-term value and building enduring relationships with our clients and consultants.

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