Customer Engagement Specialist in Retail

1 week ago


Ashburn, Virginia, United States XCAL Shooting Sports and Fitness Full time

Position Title: Retail Sales Associate

Overview

The Retail Sales Associate plays a crucial role in providing exceptional customer service by engaging with clients, understanding their requirements, and guiding them towards the most suitable products or services. This position is integral to our retail environment, which includes responsibilities such as inventory management, merchandising, and selling firearms and related items. We seek individuals who are passionate about shooting sports, can work independently, and are eager to share their enthusiasm with our customers. Delivering outstanding customer service and enhancing the member experience are top priorities. Previous knowledge of firearms is advantageous.

Key Responsibilities

  • Interact with customers by asking insightful questions and attentively listening to their needs, offering tailored solutions and recommendations.
  • Facilitate the sale of firearms and associated accessories/services to clientele.
  • Utilize cash registers, personal computers, and various software systems, including point-of-sale and inventory management tools.
  • Perform sales and range-related tasks, including opening and closing procedures, preparing the sales floor, conducting basic maintenance and cleaning, restocking inventory, and handling phone inquiries.
  • Continuously learn and develop a comprehensive understanding of company products, policies, and procedures.
  • Possess knowledge of firearms, ammunition, and accessories.
  • Understand ATF compliance regulations and relevant firearms laws.
  • Have experience or familiarity with firearms and be comfortable in a firearms retail environment.
  • Carry out additional duties as assigned by management.

Position Requirements

  • Must be legally eligible to purchase and possess firearms, ensuring compliance with the firearms sales department, and must be at least 21 years old.
  • Ability to read and comprehend written materials and follow verbal instructions with a strong attention to detail.
  • Demonstrate effective problem-solving skills to enhance the customer experience.
  • Ability to stand for a minimum of 4 hours.
  • Ability to exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

Preferred Qualifications

  • Experience in retail sales or customer service.
  • Prior experience in the firearms or range industry.


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