On-Site Technical Support Specialist

2 weeks ago


College Point, New York, United States WYNNDALCO ENTERPRISES LLC Full time
Job Overview

Position Summary:
The Field Service Support Technician is responsible for providing on-site maintenance and support for client equipment.

Key Responsibilities:

  • Install and conduct tests on various equipment.
  • Diagnose and resolve technical issues, performing necessary repairs.
  • Address user inquiries and ensure optimal performance of all systems.
  • Manage the loading and unloading of shipments using appropriate equipment.
  • Document and upload data related to incoming shipments.
  • Set up applications and configure Wi-Fi profiles.
  • Assist with troubleshooting basic hardware and software issues through repair or replacement.
  • Travel to various locations to provide IT customer service.
  • Serve as a reference point for all related inquiries.

Qualifications:
Candidates should possess a high school diploma or equivalent, or relevant industry experience and training. This role requires a strong ability to install equipment, troubleshoot issues, and perform repairs. Candidates must have excellent time-management skills and the ability to adhere to tight schedules. Strong problem-solving skills are essential, along with a reliable vehicle and current vehicle insurance for travel purposes.

Technical Skills:
Proficiency in computer technologies (Windows, Apple, Chrome, etc.) and knowledge of both wired and wireless networks is required. Familiarity with Microsoft Office applications (Word, PowerPoint, Access, Excel) is also necessary. Candidates should demonstrate good verbal and written communication skills, strong organizational abilities, and exceptional customer service skills.



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