Services Operations Director

3 weeks ago


Benicia, California, United States Trane Technologies Full time
About the Role

We are seeking a highly skilled and experienced Services Operations Leader to join our team at Trane Technologies. As a key member of our organization, you will be responsible for leading our service team and driving the success of our Life Science Solutions Services business.

Key Responsibilities
  • Develop and implement strategies to achieve service excellence and drive business growth.
  • Lead a global service team, providing guidance, coaching, and mentoring to ensure optimal results.
  • Collaborate with cross-functional teams to unlock profitable growth and maintain service quality excellence.
  • Fulfill all services offerings across various equipment types, including emergency repair, preventive maintenance, and service agreements.
  • Gain a deep understanding of customer needs and market opportunities to position our solutions and inform the organization's future roadmaps.
Requirements
  • Bachelor's degree or equivalent combination of education and experience.
  • Minimum 5 years' experience in service leadership, preferably in a technical, cold storage, or laboratory environment.
  • Solid knowledge of service contracts and business acumen to identify and activate levers for business and customer value.
  • Initiative, motivation, and a collaborative spirit to lead, influence, and coach positive change management.
  • Strong relationship building skills and executive presence to inspire confidence in colleagues and customers.
  • Technical acumen and forward thinking with high ethical standards.
What We Offer
  • Total Target Compensation: $170,000 - $230,000 inclusive of base salary plus incentive.
  • Competitive compensation and comprehensive benefits and programs.
  • Equal Employment Opportunity: We are an equal opportunity employer and welcome applications from all qualified candidates.

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