Service Operations Manager

2 weeks ago


Benicia, California, United States H&E Equipment Services Full time
Service Manager Job Description

At H&E Equipment Services, we are seeking a highly skilled Service Manager to oversee all service operations and lead our team to success.

Key Responsibilities:

  • Service Operations Management: Lead and oversee all service operations to ensure efficiency, quality, and customer satisfaction.
  • Customer Relations: Build and maintain strong customer relationships through exceptional service and communication.
  • Financial Management: Manage P&L budgeting for the service department to achieve financial targets and objectives.
  • Employee Training & Development: Provide training, coaching, and support to service employees to enhance their skills and capabilities.
  • Work Area Management: Supervise and manage the service technicians' work area to ensure organization, cleanliness, and compliance with safety standards.
  • Work Order Prioritization: Prioritize and allocate work orders effectively to meet customer needs and operational requirements.
  • Safety Compliance: Ensure all safety protocols and procedures are followed by service technicians and staff.

Preferred Job Requirements:

  • Management Experience: 2-5 years of experience in management or supervision of repair, installation, service, support, or other leadership roles.
  • Administrative Skills: Strong administrative, organizational, and service-oriented capabilities.
  • Technical Proficiency: Proficiency in MS Office Suite, smartphones, and tablets.
  • Leadership Qualities: Ability to inspire, lead, and motivate others with a quick learning ability.
  • Communication Skills: Excellent verbal and written communication skills with a focus on customer service and team collaboration.

We offer competitive wages, excellent benefits, paid holidays, paid time off, and a 401K retirement savings plan with company match. If you are a motivated and results-driven individual with a passion for leading and growing a team, we encourage you to apply for this exciting opportunity.

H&E Equipment Services is an Affirmative Action and Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, color, creed, religion, age, disability, veteran status, genetic data, sex, sexual orientation, gender identity, national origin, or any other characteristic protected by law.



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