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Customer Service Representative

2 months ago

Leominster, Massachusetts, United States Mosquito Joe Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, educating customers on our services, and establishing their service schedules for the season.

Key Responsibilities
  • Manage and respond to incoming quote requests and emails from leads.
  • Take incoming calls and identify customer needs to suggest suitable services and products.
  • Handle customer calls and correspondence for service, scheduling, invoicing, and billing inquiries.
  • Communicate with office and field staff to resolve service and scheduling issues.
  • Manage customer accounts via proprietary software system.
Requirements
  • High school diploma or equivalent.
  • Competent computer skills, including MS Office suite.
  • Solid reading, writing, and verbal communication skills.
About Us

Mosquito Joe of Leominster-Worcester is a locally owned business that provides premium quality service to customers throughout Worcester County. We are committed to creating a work culture of respect, integrity, and fun, and we take pride in serving our customers with excellent customer service.

What We Offer
  • Competitive pay.
  • Fun work environment.
  • No experience necessary.
  • Paid training.
  • Rotating Saturdays.
  • Closed holidays.