Customer Service Representative, Leominster, Part-Time, Onsite

1 week ago


Leominster, Massachusetts, United States DCU Inc. Full time
Job Summary

We are seeking a highly skilled and customer-focused Member Service Representative to join our team at our Leominster branch. As a key member of our team, you will be responsible for providing exceptional service to our members, identifying their financial needs, and helping them achieve their financial goals.

Key Responsibilities
  • Identify Member Needs: Build strong relationships with members, understand their financial goals, and provide personalized service to meet their needs.
  • Provide Service Excellence: Deliver exceptional service to members, respond to their inquiries, and resolve issues in a timely and professional manner.
  • Meet Sales Goals: Identify opportunities to sell DCU products and services, make qualified referrals, and achieve assigned sales goals.
  • Process Transactions: Accurately process teller transactions, assist with end-of-day balancing, and perform other job-related duties as assigned.
  • Adhere to Policies and Procedures: Follow DCU's policies and procedures, including security compliance and risk management guidelines.
Requirements
  • High School Diploma or Equivalent: Required
  • 1-3 Years of Related Experience: Required
  • Verbal Communication Skills: Excellent communication skills, both written and verbal
  • Technical Skills: Proficient in Microsoft Office, including Word, Excel, and Email
  • Bilingual Skills: A plus, but not required
About DCU

DCU is the largest credit union headquartered in New England, serving over 1 million members in all 50 states. We strive to create a great work environment with an excellent work-life balance and a community that cares. We are an equal-opportunity employer and value diversity, inclusion, and equity at our company.



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