Senior Client Service Associate
7 days ago
Wealth Enhancement Group is a leading independent wealth management firm dedicated to delivering exceptional client experiences. Our team-based approach and commitment to personalized financial planning set us apart from the standard approach.
Job SummaryWe are seeking a highly skilled Sr Client Service Associate to join our High Net Worth team. As a liaison between the client and the Financial Advisor, you will play a critical role in delivering excellent service to clients and supporting the client experience.
Key Responsibilities- Ensure accurate completion of prospect/new client paperwork and setup
- Follow up on funds transfer from surrendering company
- Maintain CRM-Salesforce database
- Research and follow up on any issues with the Broker/Dealer, Wealth Enhancement Group Operations, and vendors
- Record incoming assets to the appropriate blotting tool
- Client Relationship Management
- Dialogues with client to understand their personal history and current financial needs
- Prepares account transactions, trades, deposits, withdrawals, RMDs, etc.
- Communicates to understand client requests, determines what needs to be done; communicates to the advisor or handles issue resolution, includes death claim processing
- May work with client's tax or legal counsel on client concerns
- Client Review Prep and Follow Up
- Gather client data and may prepare the materials for client meetings and reviews
- Conducts tax research (1099s)
- Completes any follow-up needs for clients
- 4-year college degree preferred
- 5+ years of industry experience specifically in client servicing
- Excellent oral and written communication skills
- Proficient with Salesforce and Microsoft Office
- Orion Advisor experience preferred
- Organization skills and strong attention to detail with the ability to prioritize workflow and projects; able to work with deadlines and be flexible under pressure
- Flawless recording of buys/sells and other key data within Salesforce
- Demonstrated industry and product knowledge
- Builds/maintains effective relationships with clients
- Team player with the ability to collaborate with others
- Self-starter, self-motivated and results driven
We offer a comprehensive benefits package that includes training and professional development, medical and dental coverage, 401k with match and profit sharing, health care spending and savings accounts, dependent care spending account, vision coverage, wellness programs and resources, life insurance, short-term and long-term disability, paid Time Off, 10 paid holidays each year, paid parental leave, and tuition reimbursement.
We are an Equal Opportunity Employer and participate in E-Verify. If you need reasonable accommodation when completing the application form or during the selection process, please contact the Human Resources Department.
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