Front Desk Associate

4 weeks ago


Wichita, Kansas, United States StepStone Hospitality Full time
Job Summary

We are seeking a highly skilled and detail-oriented Front Desk Agent to join our team at StepStone Hospitality. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, handling room assignments, and ensuring a smooth check-in and check-out process.

Key Responsibilities
  • Guest Services: Register and assign rooms to guests, issue room keys, and provide instructions to Guest Service Agents or directly to guests.
  • Communication: Sort and track incoming mail and messages, transmit and receive messages using all communication avenues, and answer inquiries about hotel services, registration, and directions.
  • Financial Transactions: Compute bills, collect payments, and make change for guests, post charges to guest bills, and make reservations for guests.
  • Administrative Tasks: Keep records of room availability and rates, deposit guest valuables in the hotel safe deposit box, and assist with various office tasks as needed.
Requirements
  • Language Skills: Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Mathematical and Computer Skills: Must have good mathematical and computer skills to accurately report information and perform financial transactions.
  • Education and Training: High school education required, relevant training and experience preferred, and CPR and first aid training preferred.
  • Availability: Flexible availability required, including 3rd shift.
Salary and Benefits

The salary for this position is $14.50 per hour.


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