Hotel Front Desk Representative

3 weeks ago


Dayton, Ohio, United States Home2 Suites by Hilton Full time
Job Title:

Hotel Front Desk Representative

About the Role:

We are seeking a highly skilled and motivated Hotel Front Desk Representative to join our team at Holiday Inn Express and Suites. This role is responsible for providing exceptional guest service, managing front desk operations, and ensuring a seamless experience for our guests.

Key Responsibilities:
  • Front Desk Operations: Handle guest arrivals and departures, manage room assignments, and coordinate pre-arrivals.
  • Guest Service: Provide friendly and efficient check-in and check-out services, respond to guest inquiries, and resolve any issues promptly.
  • Communication: Maintain effective communication with housekeeping, maintenance, and other departments to ensure seamless operations.
  • Administrative Tasks: Process guest payments, handle cash transactions, and maintain accurate records.
Requirements:
  • Education: High school diploma or equivalent required.
  • Experience: 1-2 years of hotel front desk experience preferred.
  • Skillset: Excellent communication and problem-solving skills, ability to work in a fast-paced environment, and proficiency in computer systems.
Compensation:

The estimated salary for this role is $45,000 - $55,000 per year, depending on experience and qualifications.



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