Guest Services Representative
3 days ago
About the Job: As a Guest Services Representative at Home2 Suites by Hilton, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is comfortable and memorable. This role requires a high level of customer focus, problem-solving skills, and the ability to work well under pressure.
Key Responsibilities:
- Front Desk Operations: Manage front desk operations, including check-in/check-out processes, room assignments, and cash handling.
- Guest Communication: Respond promptly to guest inquiries, resolve issues, and maintain a professional demeanor in all interactions.
- Team Collaboration: Work closely with colleagues to ensure seamless operations, provide support during peak periods, and maintain open communication channels.
- Training and Development: Participate in ongoing training and development programs to improve knowledge and skills, staying up-to-date on hotel policies, procedures, and services.
- Continuous Improvement: Suggest improvements to enhance our offerings, contribute to team success, and foster a positive work environment.
Requirements:
- High School Diploma or Equivalent: Required.
- Experience: Minimum 1 year of experience in a customer service or front desk role; previous experience in a hotel environment preferred.
- Skills and Qualifications:
- Excellent Communication Skills: Ability to interact effectively with guests, colleagues, and management.
- Problem-Solving and Adaptability: Capacity to handle complex situations, think critically, and adapt to changing priorities.
- Attention to Detail: Maintain accurate records, process transactions accurately, and ensure seamless operations.
- Time Management: Prioritize tasks, manage time efficiently, and meet deadlines.
- Teamwork and Collaboration: Foster a positive work environment, support colleagues, and contribute to team success.
Salary Estimate: $38,000 - $48,000 per annum, depending on location and experience.
Benefits: Competitive salary, comprehensive benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for professional growth and development.
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