Customer Service Representative

4 days ago


West Columbia, South Carolina, United States Apria Full time
Job Summary

As a Branch Operations Coordinator at Apria, you will play a critical role in ensuring the smooth operation of our branch facilities. Your primary responsibility will be to provide exceptional customer service to patients and healthcare providers, while also ensuring that orders are processed efficiently and accurately.

Key Responsibilities
  • Act as the first point of contact for patients arriving in person, providing a warm and welcoming experience.
  • Answer inbound calls from customers, providing information and resolving issues in a timely and professional manner.
  • Process orders and perform data entry tasks, ensuring accuracy and attention to detail.
  • Work collaboratively with the sales team and other departments to gather documentation and information needed to meet insurance guidelines.
  • Review patient accounts and obtain necessary documentation to bill health insurance plans, ensuring timely and accurate reimbursement.
  • Collect credit card payments and reconcile daily receivables, submitting to the lock box as required.
  • Perform outbound customer satisfaction calls to patients and referrals, ensuring high levels of customer satisfaction.
  • May conduct downloads of recording devices and perform functional tests on respiratory equipment, as required.
Requirements
  • High school diploma or equivalent required.
  • At least one year of related work experience, preferably in an office environment or healthcare setting.
  • Intermediate to advanced computer skills, with proficiency in multiple systems.
  • Effective communication and problem-solving skills, with the ability to work in a fast-paced environment.
Preferred Qualifications
  • At least two years of experience in an office environment, healthcare setting, or call center.
  • Experience utilizing multi-line phone systems and software applications.
Work Environment

The Branch Operations Coordinator will work in a fast-paced office environment, with moderate noise levels and indoor fluorescent lighting. The physical demands of this role include sitting, standing, walking, and occasional lifting of objects up to 40 pounds.



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