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Customer Service Representative

2 months ago

Columbia, South Carolina, United States Spectrum Solutions Full time
Our Vision: Delivering Exceptional Customer Experiences

Spectrum Solutions, a leading provider of innovative solutions, is expanding its customer service team to support its growing international presence. As a key player in the industry, we are committed to equipping our customers with the best products and services.

About the Role

We are seeking a highly motivated and detail-oriented working student to join our customer service team in Cologne. As a Customer Service Representative, you will be responsible for handling customer inquiries, responding to reviews, and ensuring customer satisfaction.

Key Responsibilities
  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and issues in a fair and efficient way
  • Assist with order issues and ensure customer satisfaction
  • Participate in customer service processes and improve customer experience
  • Support other country teams with specific topics and projects
  • Act as a liaison between our headquarters and customers
What We Offer

As a Customer Service Representative at Spectrum Solutions, you will have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge, and contribute to the success of our company.

Requirements

To be successful in this role, you will need to have excellent communication and problem-solving skills, be able to work independently and as part of a team, and have a strong attention to detail.