Guest Services Representative

1 week ago


Louisville, Kentucky, United States Holiday Inn Express & Suites Louisville Downtown Full time

Hotel Reception Specialist/ Weekend Shifts Available


Are you passionate about providing exceptional service in the hospitality industry? We are seeking a dedicated individual to serve as the friendly face of our hotel, ensuring that every guest enjoys a pleasant and memorable experience.

Your key duties will involve managing reservations, facilitating check-ins, allocating rooms, addressing special requests, processing payments, and maintaining effective communication with fellow hotel personnel.

As a member of the Holiday Inn Express & Suites Louisville Downtown, you will play a vital role in enhancing our guests' experiences while also enjoying exclusive travel benefits at IHG locations around the globe.

If you possess the necessary qualifications for this position, we encourage you to consider this opportunity. We offer both full-time and part-time roles.



Key Responsibilities

  • Welcome and check in guests upon their arrival
  • Ensure accurate booking and room assignments for guests
  • Adhere to all financial handling and cash management procedures
  • Maintain up-to-date records of room availability, pricing, and types
  • Present hotel services and options to guests to enhance sales
  • Stay informed about the hotel's amenities, services, and events
  • Communicate room status updates to housekeeping staff
  • Prepare meeting rooms as required
  • Be knowledgeable about local businesses to assist guests in maximizing their stay
  • Be prepared to work on your feet for extended periods in a dynamic, fast-paced environment

Qualifications

  • High school diploma or equivalent
  • Prior experience in customer service or hospitality is preferred
  • Familiarity with Opera software is a plus
  • Strong communication skills in English, the primary language used in the workplace
  • Ability to stand for long periods (up to 8 hours per shift)
  • Capability to lift items weighing up to 40 pounds
  • Proficient typing, writing, listening, and grasping skills
  • A positive and friendly demeanor is essential


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