Customer Experience Ambassador

1 month ago


Denver, Colorado, United States P.F. Chang's Full time
About P.F. Chang's

We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.

Compensation and Benefits

P.F. Chang's Pay Range (based on experience): $18.50 - $21.50 / hour
All team members receive:

  • Competitive pay
  • Flexible scheduling
  • Paid on the job training
  • Opportunities for advancement - we promote from within
  • Food provided - free meal / food per shift
  • Employee referral program
  • Exclusive team member discounts Closed on Thanksgiving and Christmas at most locations

For qualifying team members:

  • 401(k) retirement plan (based on hours worked)
  • Medical, dental and vision insurance (based on hours worked)
  • Paid sick leave (in qualifying jurisdictions)
Job Summary

The Customer Experience Ambassador is responsible for delivering an exceptional hospitality experience by maintaining the overall flow of the restaurant. They provide a positive and professional first and last impression to every guest. In the event there is a wait time, quote an accurate wait time and answer any questions the guest may have.

Key Responsibilities
  • Interact courteously with Guests (answer phones, greet Guests, seat Guests, make reservations, take food orders)
  • Uphold our high safety and sanitation standards by completing sanitation practices at front door, host desk, lobby area and crowd control
  • Learn restaurant seating layout, how tables are divided into server areas, and how to deliver food
  • Set and clear a table neatly and efficiently according to P.F. Chang's specifications
  • Learn curbside process and takeout expectations
  • Conducts side-work as required for each shift
Requirements

To be successful in this role, you will need:

  • Excellent customer service skills and etiquette.
  • Ability to execute proper sanitation practices and safety procedures.
  • Must be able to communicate effectively with co-workers and guests.
  • Flexibility to work a variety of shifts.
  • Ability to multi-task in a fast-paced, team-work environment.


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