Customer Experience Specialist

5 days ago


Denver, Colorado, United States Capital One Careers Full time

At Capital One, we're on a mission to help our customers achieve financial freedom. As a Café Ambassador, you'll play a key role in delivering exceptional customer experiences and driving brand awareness at our cafes.

Key Responsibilities
  • Engage with customers and the community, providing support with tech challenges, showcasing services and products, and having meaningful conversations about their financial journeys
  • Guide customers through goal setting, advocating for better financial literacy through discovery and Capital One resources
  • Be a team player, working with an energized team of Ambassadors who inspire and motivate each other
  • Continually learn new digital and technical skills to stay ahead of the curve
  • Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside the cafe
Requirements
  • Outgoing, self-driven individual with excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
  • Strong problem-solving skills, with a focus on creative solutions
  • Passion for helping others and making a positive impact in the community
What We Offer
  • Competitive salary range: $45,000 - $60,000 per year (pro-rated for part-time roles)
  • A comprehensive benefits package, including health, financial, and other perks
  • Ongoing training and development opportunities to help you grow professionally
  • A dynamic, inclusive work environment that values diversity and teamwork


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