Customer Experience Ambassador

3 weeks ago


Denver, Colorado, United States Dave & Buster Full time
Role Overview

Dave & Buster's is a unique entertainment destination offering an unparalleled Guest experience. We're seeking a skilled Customer Experience Ambassador to ensure our Guests have a positive and welcoming interaction from the moment they step into our Midway.


Key Responsibilities
  • Deliver exceptional service by guiding Guests through their game, dining, and retail experiences.
  • Act as the initial point of contact for safety and security concerns in all areas, including front door, Viewpoints, bar areas, kitchen, and back-of-house spaces.
  • Provide timely and accurate information while managing wait times and communicating with Team Members and Managers.
  • Competently resolve difficult Guest situations while protecting staff, building, and house policies.

Requirements
  • Ability to read and communicate in English.
  • Able to work days, nights, and weekends as required.
  • Work in environments with hot and cold temperatures.
  • Lift and carry up to 30 pounds.
  • Walk or stand 100% of shift.

Benefits
  • Compensation: $18.29 - $19.29 per hour.
  • Attractive benefits package, including medical, dental, vision, 401K, and more.


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