Customer Service Representative
5 days ago
**Job Summary**
TowneBank Richmond is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our banking team, you will be responsible for providing exceptional service to our customers, handling monetary transactions, and ensuring the accuracy and security of our financial systems.
**Key Responsibilities**
• Handle monetary transactions for customers, including cashing checks, depositing funds, and providing change
• Maintain accurate records of customer transactions and balances
• Ensure the security and integrity of our financial systems and data
• Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
• Work collaboratively with other team members to achieve business objectives and goals
• Stay up-to-date with changes in banking regulations and policies, ensuring compliance with all relevant laws and regulations
• Participate in ongoing training and development to enhance skills and knowledge
**Requirements**
• High school diploma or equivalent required; associate's or bachelor's degree preferred
• 1-2 years of experience in a customer-facing role, preferably in the banking or financial services industry
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people
• Strong analytical and problem-solving skills, with the ability to work accurately and efficiently in a fast-paced environment
• Ability to work in a team environment, with a focus on collaboration and mutual support
• Physical ability to stand for long periods, lift up to 50 pounds, and perform other physical tasks as required
**What We Offer**
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
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