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Customer Service Representative
2 months ago
We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Virginia Supportive Housing. As a key member of our staff, you will be responsible for providing exceptional customer service to our residents and guests.
Key Responsibilities- Conduct regular inspections of common areas, units, and grounds to ensure a safe and clean environment.
- Answer phone calls, direct calls, and take messages in a professional and courteous manner.
- Monitor guest registrations and resident activities, and maintain accurate records.
- Collect rents, prepare bank deposits, and provide information to residents and staff.
- Handle emergency maintenance complaints and assist with maintenance work orders.
- Conduct move-ins of new residents, assist with application processing, and explain rules and regulations.
- Assist with preparation of vacancy and delinquency reports, and attend staff meetings and trainings.
- A high school diploma or equivalent is required.
- Experience using Microsoft Word and Excel is necessary.
- Knowledge of applicable federal and state housing laws is preferred.
- Knowledge of property management software such as OneSite or NextGen is a plus.
- A comprehensive benefits package, including medical, dental, and vision plans.
- Short-term and long-term disability insurance, as well as life insurance.
- An Employee Assistance Plan (EAP) and a 403(b) retirement plan with a company match.
- A generous PTO plan, including vacation, sick, and personal days, and 13 paid holidays.
