Customer Service Representative

1 week ago


Phoenix, Arizona, United States Royal Palms Resort and Spa Full time

Job Summary:

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Royal Palms Resort and Spa. As a key member of our front office team, you will be responsible for providing exceptional guest service, promoting hotel services, and enhancing the overall guest experience.

Key Responsibilities:

  • Guest Registration: Process guest arrivals, registrations, and departures in a timely and efficient manner.
  • Service Promotion: Promote hotel services and amenities to guests, including room upgrades, dining options, and recreational activities.
  • Guest Communication: Respond to guest inquiries, resolve issues, and provide assistance as needed to ensure a positive guest experience.
  • Payment Processing: Process guest payments, including credit card transactions and cash handling.

Requirements:

  • Availability: Must be available to work a variety of shifts, including mornings, evenings, weekends, and holidays.
  • Communication Skills: Excellent communication and interpersonal skills, with the ability to work effectively with guests, colleagues, and management.
  • Problem-Solving: Ability to think critically and resolve guest complaints in a professional and courteous manner.

About Us:

Royal Palms Resort and Spa is a luxurious AAA Four Diamond resort nestled at the base of Camelback Mountain. We offer 119 elegantly designed guestrooms, Spanish Colonial architecture, and extensive meeting facilities. Our team is dedicated to providing exceptional service and creating memorable experiences for our guests.



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