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Customer Service Representative

2 months ago

Plano, Texas, United States Resource Label Group LLC Full time
Customer Service Representative

At Resource Label Group LLC, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our sales cycle, you will play a crucial role in facilitating customer orders and providing exceptional customer service.

Responsibilities:
  • Communicate effectively with internal and external customers to collect customer information and product specifications.
  • Process new purchase orders into our system, ensuring accurate and timely delivery.
  • Route supplies, job jackets, and materials to work areas to initiate production.
  • Respond to customer inquiries and complaints in a timely and professional manner.
  • Prioritize workload to meet business needs and ensure customer satisfaction.
  • Verify shipping reports and customer transaction reports to ensure accuracy.
Key Characteristics:
  • Problem-solving skills: Identify and escalate problems, gather information, and work collaboratively to resolve issues.
  • Initiative: Assess strengths and weaknesses, pursue training opportunities, and strive for continuous improvement.
  • Customer focus: Recognize potential customer problems, escalate, and solicit help when needed.
  • Conflict management: Focus on solving conflicts, maintain confidentiality, and remain open to others' ideas.
  • Communication: Speak clearly, listen actively, and respond promptly to customer needs.
  • Teamwork and collaboration: Balance team and individual responsibilities, exhibit objectivity, and contribute to a positive team spirit.
Qualifications:
  • One to two years of related experience and/or training, or equivalent combination of education and experience.
  • Previous experience in a manufacturing or similar environment is preferred.
  • Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
  • Ability to write reports and business correspondence, and effectively present information to groups.
Why Work with Us?
  • Paid Time Off and Paid Holidays
  • Comprehensive and Competitive Medical, Dental, and Vision coverage
  • Company Paid Short-Term Disability Insurance and Life Insurance
  • Additional Benefits: Long-Term Disability, Supplemental Life, Accident, and Critical Illness Coverage Plans
  • Excellent 401(k) retirement plan with generous company contribution
  • Onsite training and unlimited growth potential within our organization
  • Performance-based salary increases