Float Service Representative

1 month ago


Tacoma, Washington, United States TAPCO Credit Union Full time
Job Summary

We are seeking a highly skilled and customer-focused Float Senior Member Service Representative to join our team at TAPCO Credit Union. As a key member of our branch team, you will be responsible for providing exceptional member service, ensuring a positive experience for our members, and contributing to the success of our organization.

Key Responsibilities
  • Provide exceptional member service, greeting and welcoming members in a professional manner, and responding to their needs and concerns.
  • Process member transactions, including deposits, withdrawals, transfers, and loan payments, with a high degree of accuracy and in accordance with credit union policies and procedures.
  • Open new member accounts, certificates, and other financial products, and assist members with their financial needs.
  • Collaborate with branch leadership to identify and address member needs, and develop solutions to improve member satisfaction.
  • Stay up-to-date on all credit union products and services, and promote them to members as opportunities arise.
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Minimum 2 years of experience in a customer-facing role, preferably in a financial services setting.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse groups of people.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
What We Offer
  • A competitive salary range of $20.37 - $24.25/hour, plus a 5% premium of hourly rate.
  • A comprehensive benefits package, including medical, vision, prescription, and dental insurance, as well as a 401(k) plan with up to 7% match.
  • Opportunities for professional growth and development, including training and education programs.
  • A collaborative and supportive work environment, with a focus on diversity, equity, inclusion, and belonging.
About TAPCO Credit Union

TAPCO Credit Union is a not-for-profit financial cooperative, dedicated to serving the financial needs of our members and the communities we serve. We are committed to providing exceptional service, building strong relationships, and making a positive impact in the lives of our members and employees.



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