Customer Service Representative

4 weeks ago


Tacoma, Washington, United States COMMUNITY HEALTH CARE Full time
Job Summary
Community Health Care is seeking a skilled Customer Service Representative to join our team. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to our patients and families. Your primary duties will include answering and screening phone calls, taking messages, scheduling patient appointments, checking in patients, obtaining billing information, and providing patient account assistance. You will also be responsible for maintaining accurate and up-to-date medical charts and assisting patients with filling out registration, letters, medical records, and insurance forms.

Responsibilities
Answer and screen phone calls in a professional and courteous manner
Take messages and schedule patient appointments as needed
Check in patients and obtain billing information
Provide patient account assistance and answer questions
Maintain accurate and up-to-date medical charts
Assist patients with filling out registration, letters, medical records, and insurance forms

Requirements
High School Diploma or equivalent
1 year of experience as a Medical Receptionist or Call Center Representative
Excellent communication and customer service skills
Ability to work in a fast-paced environment
Basic computer skills and knowledge of medical software

What We Offer
Community Health Care offers a competitive benefits package, including medical, dental, and vision insurance, paid time off, and opportunities for professional growth and development. We are committed to providing a work environment that is inclusive, diverse, and supportive of our employees' needs. If you are a motivated and detail-oriented individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity.

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