Senior Quality Assurance Specialist

5 days ago


Albuquerque, New Mexico, United States Ambercare Full time
Job Description

Job Summary:

This position will be responsible for conducting in-home visits at clients' homes to monitor and report on the quality of services being provided by Home Care Aides, and to determine whether existing care plans are adequate to meet client needs.

Key Responsibilities:

  • Monitor client's condition and performance of duties by Home Care Aides
  • Maintain all company and Department on Aging rules, regulations, and standards
  • Conduct home visits to new clients to welcome and review the Welcome Packet
  • Observe and evaluate Home Care Aides in the client's home as directed by Supervisor, to assure client Care Plans are being followed
  • Prepare and complete accurate evaluation reports and case notes as needed
  • Maintain schedules to assure timely completion of all assigned home visits
  • Attend weekly branch meetings
  • Maintain a high degree of confidentiality at all times due to access to sensitive information
  • Maintain regular, predictable, consistent attendance and be flexible to meet the needs of the department
  • Follow all Medicare, Medicaid, and HIPAA regulations and requirements
  • Abide by all regulations, policies, procedures, and standards
  • Perform other duties as assigned

Performance Expectations:

  • Maintain positive internal and external customer service relationships
  • Maintain open lines of communication
  • Plan and organize work effectively and ensure its completion
  • Meet all productivity requirements
  • Demonstrate team behavior and promote a team-oriented environment
  • Actively participate in Continuous Quality Improvement
  • Represent the organization professionally at all times

Requirements and Competencies:

  • Minimum of 3 years' experience working in the field of senior services, or related social service
  • CNA certificate and license preferred; or similar training
  • Demonstrate strong interpersonal and communication skills
  • Represent the organization professionally at all times
  • Must be client-focused and customer service-driven
  • Computer experience – Microsoft Word and Excel
  • Must have reliable transportation, valid driver's license, and insurance for travel within the branch service areas
  • Must be bilingual


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