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Senior Services Quality Assurance Specialist

2 months ago


Albuquerque, New Mexico, United States Ambercare Full time

Job Summary: Ambercare is seeking a highly skilled Senior Services Quality Assurance Specialist to join our team. As a key member of our organization, you will be responsible for ensuring the highest level of quality in our senior services.

Key Responsibilities:

  • Conduct in-home visits to monitor and report on the quality of services provided by Home Care Aides, ensuring that client care plans are adequate and meet client needs.
  • Maintain all company and Department on Aging rules, regulations, and standards, ensuring compliance and adherence.
  • Develop and implement effective quality assurance processes to ensure the delivery of high-quality services.
  • Prepare and complete accurate evaluation reports and case notes, providing valuable insights for continuous improvement.
  • Collaborate with cross-functional teams to ensure seamless service delivery and exceptional customer experiences.
  • Stay up-to-date with industry regulations, including Medicare, Medicaid, and HIPAA, to ensure compliance and best practices.

Requirements and Competencies:

  • Minimum of 3 years' experience working in senior services or a related social service field.
  • CNA certificate and license preferred, or similar training.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with clients, caregivers, and colleagues.
  • Strong analytical and problem-solving skills, with the ability to identify areas for improvement and develop effective solutions.
  • Bilingual proficiency required, with the ability to communicate effectively with diverse client populations.