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Air Cargo Operations Manager

2 months ago

Chicago, Illinois, United States Elsdon Supply Chain Full time

Elsdon Supply Chain is seeking a seasoned professional to lead our Chicago branch as an Air Cargo Operations Manager. This key role will oversee the daily operations, ensuring compliance with regulations and industry standards, while driving operational efficiency and customer satisfaction.

Key Responsibilities:

Operational Excellence:

  • Develop and implement strategies to optimize cargo handling, customs clearance, and transportation logistics.
  • Monitor and analyze key performance indicators to identify areas for improvement.
  • Collaborate with cross-functional teams to ensure seamless execution of air cargo services.

Team Leadership:

  • Recruit, train, and develop a high-performing team to meet operational needs.
  • Foster a positive and inclusive team culture that promotes open communication and collaboration.
  • Provide coaching and guidance to team members to enhance their skills and knowledge.

Customer Focus:

  • Build and maintain strong relationships with customers and partners to understand their needs and preferences.
  • Develop and implement tailored solutions to meet customer expectations and drive customer satisfaction.
  • Resolve customer inquiries and complaints in a timely and professional manner.

Business Development:

  • Identify new business opportunities and develop strategies to expand our customer base.
  • Negotiate contracts and pricing with customers and suppliers to drive revenue growth.
  • Collaborate with the sales team to develop and execute sales plans.

Financial Management:

  • Prepare and analyze financial reports to track branch performance and identify areas for cost reduction.
  • Manage budgets and costs to ensure profitability and achieve business objectives.
  • Develop and implement process improvements to enhance operational efficiency and reduce costs.