Airport Experience Ambassador

3 weeks ago


Chicago, Illinois, United States Air General Full time

Air General, a nation-wide cargo handling company and passenger services provider, is seeking a skilled Airport Experience Ambassador to join our team at Chicago O'Hare International Airport, (ORD) location, Chicago, IL. As a ground host/hostess or concierge, this individual will provide exceptional assistance to travelers, taking pride in delivering a seamless airport experience. A strong candidate will have prior experience with airlines or travel agencies, demonstrate superior problem-solving capabilities, and be detail-oriented. Air General has maintained long-lasting relationships with our employees and clients since 1961, fostering a growth-oriented environment that promotes respect, caring, and equality. If you're passionate about meeting people from diverse backgrounds in a fast-paced airport setting, guiding them through airport formalities, and seeking a career with a respected industry leader, consider this opportunity. The ideal candidate will be dedicated to creating a positive experience for passengers, ensuring a seamless check-in and ticketing process, and providing exceptional communication throughout their journey. Responsibilities include:

  • ​Create a welcoming atmosphere for passengers by being the first point of contact, providing a smooth check-in and ticketing experience.
  • Utilize reservation/ticketing software to check in clients, rebook itineraries, issue boarding passes, and calculate and collect any necessary fees.
  • Keep passengers informed about their trips and belongings through clear communication, ensuring they feel supported throughout their journey.
  • Collaborate with the internal Coordinator team to ensure accurate passenger information processing and on-time flight dispatch.
  • Respond to passenger concerns and resolve issues in a timely, friendly manner, adhering to company policies and procedures.
  • Work with the Baggage Service Office to track baggage locations and address passenger inquiries.

Requirements for this role include:

  • Passing all pre-employment screenings, background checks, and airport/government security background checks.
  • Passing a drug test.
  • High school diploma or GED preferred.
  • Obtaining a valid airport I.D. badge.
  • Being at least 18 years old.
  • Fluent English language skills, including reading, writing, and speaking.
  • Availability to work varied shifts, including nights and occasional weekends and holidays.

Air General provides quality cargo handling and transportation logistics services across North America at major US Airports, serving the world's leading International and Domestic Airlines. If you're interested in learning more about Air General, please visit our website to explore our company story and videos.

​**Salary:** $82.00 per 3-hour event, with part-time, variable, and event-based opportunities.

​**Job Type:** Part-time/Variable/Event-based



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