Customer Account Specialist

1 day ago


Eden Prairie, Minnesota, United States C.H. Robinson Full time
About the Role

We are seeking a highly motivated and customer-focused Customer Account Specialist to join our team. As a key member of our sales and operations team, you will be responsible for building and maintaining strong relationships with our customers, collaborating with internal teams to solve complex customer problems, and leveraging our innovative technology platform to drive business growth.

Key Responsibilities
  • Develop and execute customer engagement strategies to drive sales growth and customer satisfaction
  • Collaborate with internal teams to identify and resolve customer issues, ensuring timely and effective resolution
  • Utilize our global technology platform, Navisphere, to analyze customer data, identify opportunities for improvement, and drive business growth
  • Network with internal teams, including Account Management, Operations, and Capacity, to ensure seamless communication and collaboration
Requirements
  • High School Diploma or GED equivalent
  • Previous customer engagement experience
  • Ability to travel up to 5% (domestically)
Preferred Qualifications
  • Value a diverse and inclusive work environment
  • Basic proficiency in Microsoft Office Suite of Programs
  • Attention to detail, accuracy, and problem-solving skills
  • Negotiation, collaboration, and influencing skills
  • Bachelor's Degree from an accredited college or university
About C.H. Robinson

C.H. Robinson is a global leader in logistics and transportation, committed to providing a diverse and inclusive work environment where all employees feel valued and respected. We believe in equality for all and celebrate the diversity of our employees, customers, and communities. We are proud to be an Equal Opportunity and Affirmative Action employer.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan with 6% company matching. We also offer a range of career development opportunities, including training programs, mentorship, and networking events.



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